Privacy Policy

1. Introduction

Welcome to MockZoro. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it, whenever you use our exam preparation platform, mock tests, and related services.

By creating an account and using MockZoro, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information generated automatically as you use our platform:

• Account Information: Name, email address, mobile number, date of birth, gender, and the exams you're preparing for.
• Test Activity: Mock tests attempted, questions answered, scores, time spent, accuracy, and performance analytics.
• Payment Information: Transaction details for premium subscriptions and paid tests — processed securely through our payment partner (PayU); we never store your card or bank details.
• Device & Usage Data: IP address, browser type, device type, and pages visited, collected automatically for security and analytics purposes.
• Communications: Messages you send us through the Contact Us form or support channels.

3. How We Use Your Data

Your information helps us deliver, personalize, and improve MockZoro. Specifically, we use it to:

• Create and manage your account, and authenticate your login sessions.
• Generate personalized mock tests based on your selected exams and past performance.
• Provide performance analytics, subject-wise strength reports, and AI-powered explanations.
• Process payments and activate premium subscriptions or scheduled test bookings.
• Send you important notifications — new tests, subscription reminders, results, and platform updates.
• Detect and prevent fraud, abuse, or unauthorized access to your account.
• Improve our platform through aggregated, anonymized usage analysis.

4. Data Sharing & Disclosure

We do not sell your personal information. We only share data in the following limited circumstances:

• Payment Processing: With PayU, our payment gateway partner, solely to process transactions securely.
• Leaderboards & Rankings: Your display name and rank may be visible to other students in common test leaderboards, as part of the core comparison feature.
• Legal Requirements: If required by law, court order, or governmental regulation.
• Service Providers: With trusted third-party services (e.g. hosting, email delivery) that help us operate the platform, bound by confidentiality obligations.

5. Payment Security

All payments on MockZoro — including premium subscriptions and scheduled test registration fees — are processed through PayU, a PCI-DSS compliant payment gateway. We never store your card number, CVV, or net-banking credentials on our servers. Every transaction is verified server-to-server before your access is activated, ensuring accuracy and security.

6. Cookies & Session Data

We use essential cookies and session storage to keep you logged in, remember your preferences, and ensure the platform functions correctly — for example, tracking your progress during a timed mock test. We do not use third-party advertising cookies.

7. Data Retention

We retain your account and test data for as long as your account remains active, so you can track your long-term progress. If you request account deletion, we will remove your personal information within a reasonable timeframe, except where retention is required for legal, tax, or fraud-prevention purposes.

8. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Update or correct your information anytime from your Profile page.
• Request deletion of your account and associated data.
• Opt out of non-essential notifications.
• Ask us questions about how your data is handled, via our Contact Us page.

9. Children's Privacy

MockZoro is intended for students preparing for competitive and academic exams. If you are under the age of 13, please use the platform only with the involvement and consent of a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll notify you of significant changes through the platform or via email. Continued use of MockZoro after changes take effect constitutes acceptance of the revised policy.

11. Legal Information

Mockzoro is operated by Devam E-commerce Solutions, a sole proprietorship owned by Nupur Bhandari.
For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you can contact us at:
Devam Ecommerce Solutions
Proprietor: Nupur Bhandari
Email: nupur.wdt@gmail.com
Brand: Mockzoro

12. Contact

If you have any questions about this Privacy Policy or how we handle your data, reach out to us anytime through the official MockZoro support/contact channel.